Essential building works will be carried out at Arrowe Park Walk-in Centre

Essential building works will be carried out at Arrowe Park Walk-in Centre from Monday 11 November for four weeks. Although services will be running as normal, please attend Eastham Walk-in Centre or Victoria Central (Wallasey) Walk-in Centre if you are able to do so. We apologise for any inconvenience.

Car park closure at St Catherine's Health Centre 

The patient car park at St Catherine’s Health Centre will be closed on Saturday 7 December and the staff car park closed on Sunday 8 December due to essential new road markings. We apologise for any inconvenience.


  • Wirral Community Trust
  • Wirral Community Trust
  • Wirral Community Trust
  • Wirral Community Trust
Equality & diversity

Equality and Diversity

Getting it right for everyone

We want to ensure that every person that uses our services and every person we employ is treated fairly, equally and with respect. We want to be an organisation that people continue to trust, that values differences and that reflects the communities we serve.

Equality Diversity & Human Rights Strategy

Our Equality and Diversity Strategy 2017-2020 has been developed in consultation with staff, patients and local community organisations. It sets out how we are going to meet our legal duties under the Equality Act 2010 for all our patients and our workforce, and ensure we support potentially vulnerable groups.

For our previous Strategy 2013-2017 click here

These are known as the nine protected characteristics:

  • Age
  • Race
  • Disability
  • Sex
  • Gender Reassignment
  • Sexual Orientation
  • Religion & Belief or lack of
  • Marriage & Civil Partnership
  • Pregnancy & Maternity

The strategy also outlines the key equality actions we want to implement to support our equalities agenda, which will enable us to move beyond legal compliance, identifying ways in which we can improve the experiences of both staff and patients.

Equality Objectives

After reviewing previous equality and diversity actions, listening to the needs of patients, staff and local community organisations and examining local health data, we identified six equality objectives:

  1. review and improve patient feedback from the nine protected groups

  2. improve access to services for people with a learning disability

  3. improve patient experience by all protected groups

  4. improve the experiences of staff who might be discriminated against

  5. review the appraisal system to make sure it supports staff from the nine protected groups

  6. To include equality and diversity in appraisals to ensure objectives are being met *

*Revised to reflect changes in EDS2

Key Actions

The following key equality actions will help us to understand the needs of both the communities we serve, and the staff that we employ.

Creation of three Staff Support Networks- Lesbian Gay Bisexual & Transgender, Black Minority Ethnic, Disabilities: to empower staff who may belong to these protected characteristic groups. They will help to raise awareness of any issues staff may be facing and also be able to advise the Trust on equality and diversity.

Launch of Training Equality Champions: who will all play a pivotal role in sharing knowledge and good practice and also in generating feedback from colleagues.

Creation of Community Equality Panel: consisting of members from the community who have specific understanding of the needs of people from the nine protected characteristics, the panel will help shape our equality and diversity plans. It will help us to understand barriers and identify gaps so that we in turn can identify equality actions that can be put in place to support people who access and experience our services.



Workforce Race Equality Standard


Workforce Disability Equality Standard


Annual Report


Equality Annual Report 

The actions identified in the Equality Strategy will be reviewed and monitored, and we will publish our progress in our Annual Equality Report.


The Equality Diversity & Human Rights Annual Report


The Equality & Diversity Workforce Equalities Data Report 2015-2016


Delivery System

Equality Delivery System


The NHS Equality and Diversity Council has worked with patients, carers, volunteers and staff to create an Equality Delivery System (EDS) to review and monitor E&D progress. We have adopted this system, and created actions within it to help identify gaps and barriers which may impact upon the access and experiences of our patients and our workforce.


Progress is reported to the Board of Directors on a quarterly basis, and will be submitted to Healthwatch Wirral annually for its comments and external grading.


The community panel and equality task group will also play a key role in reviewing progress and identifying any other equality actions that will assist progress. 


Equality Delivery System 2 (EDS2)


Following an Equality and Diversity Health Summit on Tuesday 1 December 2015, the presentation of evidence of how the trust is meeting the public sector equality duties using the EDS2 Framework was agreed.


The Health Summit was organised with the support and co-operation of HealthWatch Wirral. The trust would like to thank the delegates who attended and for the support they showed.


The trust is continuing to ensure that the work it has begun in meeting the duties continues and we look forward to presenting further progress in 2016.


EDS2 assessment 2014 - 2015 July is available here.

EDS2 Assessment Outcomes 2018 

EDS2 Action Plan 2018




Equality Analysis


The Trust has adopted a new and consistent approach to undertaking Equality Analysis and is currently embedding this new framework across the Trust.


Staff involved with Equality Analysis are receiving training. As this new approach develops and Equality Analysis are produced, they will be published here.


The buttons below will take you to the Equality Analysis Reports of each section.





Patient Equalities Data Report

Equality, Diversity & Human Rights Patient Equalities Data 


Wirral Community NHS Trust (WCT) has a legal duty under the Equality Act 2010 - to promote equality of opportunity, foster good relations, and to eliminate harassment and discrimination.

The Equality Act protects the same groups of individuals that were protected by previous legislation. However, the headings of age disability, gender reassignment, race, religion or belief, sex (previously termed gender), sexual orientation, marriage and civil partnership, and pregnancy and maternity are now known as protected characteristics.

As part of the Trust's legal duty we must prepare and publish annually an equality profile of our patients to better understand the equality issues in service delivery. In particular, the aim is to identify any under-representation of access to key services. 





Patient Equalities Data Report 2014-15

ED-HumRigh-Patient Eq Data 14-15


  • Methodology and report


  • The Patient Survey


  • Services for specific

    patient groups

  • Patient Data

  • Patient Experience Summary

Download full document as PDF  



View document online




Patient Experience Questionnaires 2013-14


The following patient Equality and Diversity information has been sourced from Patient Experience Questionnaires. These questionnaires are available to patients at all or our sites and services across Wirral.

Ethnicity range for completed Patient Experience Questionnaires 2013-14


2011 Census ONS (for comparison)


Trust 2012/13

Trust 2013/14

White British




White and Asian




White and Black African




Indian/ British Indian




Age range for completed Patient Experience Questionnaires 2013-14


Gender range for completed Patient Experience Questionnaire's 2013-14


Long standing conditions reported in completed Patient Experience Questionnaires 2013-14


Sexual orientation for completed Patient Experience Questionnaires 2013-14


The equalities data for 2012 – 13 was sourced from information gathered by Unplanned Care and Therapy divisions at first point of patient contact. However, this information was limited, as few E&D questions are asked during appointments. Hence for 2013-14 we are using the more extensive E&D data gathered from patient experience questionnaires. New questionnaires have recently been introduced, and when we come to report 2014-15, we will have even further data around the nine protected characteristics.


























Last Updated: Thursday, 03 October 2019 12:55

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