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Friends & Family Test

Friends & Family Test

About the NHS Friends & Family Test

The NHS Friends and Family Test is a simple feedback tool which asks the key question... How likely are you to recommend our service to friends and family if they needed similar care or treatment?


Responses options range between extremely likely – extremely unlikely and people can leave anonymous comments too.

The friends and family question is incorporated into all our patient experience questionnaires, feedback cards, feedback, kiosks and our online form. Anyone who contacts the patient experience service by telephone will also be asked the question.


Feedback from anyone who uses our services is extremely useful as it tells us how we're doing and helps us to improve services.


View the NHS England video about the Friends and Family Test below (includes British Sign Language).

 

The results

 

The Friends and Family Test scoring system has recently been simplified, so it now just states the percentage of respondents who would/would not recommend the services.

 

You can see the percentage of respondants who would recommend our services for care or treatment below:

 

  • Aug 2016: 91% from 243 responses
  • Jul 2016: 90% from 366 responses 
  • Jun 2016: 86% from 704 responses 
  • May 2016: 93% from 283 responses
  • Apr 2016: 88% from 383 responses 
  • Mar 2016: 86% from 372 responses 
  • Feb 2016: 91% from 462 responses 
  • Jan 2016: 87% from 397 responses 
  • Dec 2015: 92% from 501 responses 
  • Nov 2015: 92% from 635 responses
  • Oct 2015: 95% from 661 responses
  • Sept 2015: 91% from 595 responses
  • Aug 2015: 93% from 629 responses
  • Jul 2015: 91% based on 717 responses
  • Jun 2015: 93% based on 842 responses
  • May 2015: 94% based on 557 responses
  • Apr 2015: 92% based on 469 responses

More information about the Friends and Family Test can be found on the NHS Choices website.

Last Updated: Wednesday, 02 November 2016 14:53

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