Essential building works will be carried out at Arrowe Park Walk-in Centre

Essential building works will be carried out at Arrowe Park Walk-in Centre from Monday 11 November for four weeks. Although services will be running as normal, please attend Eastham Walk-in Centre or Victoria Central (Wallasey) Walk-in Centre if you are able to do so. We apologise for any inconvenience.


  • Continence Service
  • Continence Service
  • Continence Service
Adult Bladder and Bowel Service

Adult Bladder & Bowel Service

The Adult Bladder and Bowel Service supports and treats adults with urinary and bowel symptoms or incontinence. 

If you require this service for children, please visit the 0-19 Health and Wellbeing Service

About Incontinence

About The Service

Home Delivery Service for Continence pads and products

Support for carers and health and social care professionals


About Incontinence:


Approximately one in four people will experience bladder or bowel symptoms. It can men and women of all ages. Despite being a common problem it’s still something that we may feel embarrassed about.


Seeking help can really improve your quality of life with the right assessment treatments and management programme. With the right treatments and products everyone can be helped to effectively manage, improve and in many cases even cure their condition.


Continence symptoms and problems can include:


  • Stress incontinence: Passing urine when you laugh, sneeze or cough
  • Urge incontinence: Not being able to ignore a sudden urge to pass urine
  • Nocturia: Waking up more than a couple of times in the night to pass urine
  • Functional incontinence: Having a condition or disability which stops you being able to remove your clothes quickly or get to the toilet in time
  • Bowel incontinence: Difficulty controlling bowel movements


If you’ve been experiencing any of the above speak to your GP or healthcare professionals as soon as possible, or if you prefer you may self-refer direct to the service on 0151 643 5330.


About the service:


Our service specialises in continence care and aims to help and support patients and carers as much as possible whilst they are dealing with incontinence.


This can include:


  • Assessment, development and ongoing review of treatment or management plans for your particular continence problem
  • Tips to promote a healthy life style and some behavioural changes to improve or control symptoms i.e. changes to diet or fluid intake
  • Light exercises i.e. pelvic floor exercises
  • Prescribe and review all medications
  • Support bladder or bowel training programmes
  • Provide continence products or appliances when clinically indicated
  • Catheter care clinics
  • When appropriate, home visits
  • Continence aids to improve access to toilet facilities
  • Catheter care
  • Telephone support for patients and healthcare professionals
  • Training health and social care professionals in basic continence care. 


You will get ongoing support whether you are a patient, carer or healthcare professional.


Home Delivery Service for Continence pads and products

You might need to use continence pads or products to help manage your problem.


The service works in partnership with a third party containment product supplier, currently SCA Hygiene Products UK Ltd and Tena to provide a home delivery service from

Monday – Friday (excluding bank holidays) for the products you need. This could be for one-off orders or for repeat orders.


Your orders will be delivered in discreet packaging. If you want to activate your next order you should call NHS Home Delivery on their telephone 0800 085 4907.

Alternatively you can activate your delivery online by following this link This email address is being protected from spambots. You need JavaScript enabled to view it.


If you no longer require products, wish to cancel your products or find that they are no longer suitable, contact the Continence Service on 0151 643 5330.


If you want to purchase additional continence products, please follow this link:

Alternatively their company details and address is TENA Direct, SCA Hygiene Products UK Ltd, Southfields Road, Dunstable Bedfordshire LU6 3EJ Telephone 0800 393431


Support for carers and health and social care professionals


The continence team is a multi-disciplinary focused team and following triage you will be given an appropriate appointment so that each patient referred to the service sees the right person at the right time for the right treatment.


Joint home visits are offered with Community Nurses to support housebound patients with symptoms of bladder or bowel and catheter related problems.




The service can be accessed by self-referral or referral can be made via your GP or other healthcare professional.


Tel: 0151 643 5330


You will be seen within 28 working days of contacting the service with an appointment either in clinic or at home.


Prior to your first appointment you may be asked to complete a diary of your food and fluid intake and frequency volume chart and quality of life tools.


Patient Assessment Questionnaire 


Where are our clinics?


We run Adult and Catheter clinics at the following locations:


Victoria Central Health Centre

St Catherine’s

Greasby Clinic

Warrens Medical Centre 

Eastham Clinic

Fender Way Health Centre


NOTE: Times and days will vary for different clinics.


If you require an emergency appointment because your catheter is blocked, not draining or bypassing then contact the service on 0151 643 5330.



Call us on 0151 643 5330 or write to:


Wirral Continence Service

Fender Way Health Centre

Fender Way



CH43 9QS




Bowel and Bladder Foundation


The Bladder and Bowel Foundation is a UK-wide charity that provides information and advice on a range of symptoms and conditions related to the bladder and bowel.


NHS Choices


Visit the Living with Incontinence pages on the NHS Choices website:


Other useful information resources


Bladder & Bowel UK

Bladder & Bowel Community

International Urogynecological Association (IUGA)

British Association Urological Surgeons 

Alzheimer's Society - toilet problems and continence 


Last Updated: Tuesday, 20 August 2019 16:13

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