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Help for carers

Help for carers

Information for carers and families


We respect carers and families’ as expert partners in care, and we aim to support you in your caring role to improve the quality of life for patients who use our services.

We welcome your support and guidance in planning and giving care and we appreciate the support you offer to the person you care for, whatever your age.

What you can expect from us


As a carer you are welcome to attend appointments and be present during home visits but to ensure confidentiality we will have to ask you who you are and your relationship with the patient.

We welcome carers attending appointments and on home visits but to ensure confidentiality we are required to ask who you are and your relationship to the patient. Where appropriate, we will also check with the patient that they are happy for you to be present for some or all of the consultation. If the patient is not happy for you to be present during the consultation we will happily discuss relevant information with you afterwards, with the permission of the person involved. We will welcome your support and guidance in planning and giving the care for the person.

We will provide you with clear and accurate information about certain conditions and treatments so that you can understand how best to support the person you care for. We will also provide information leaflets and contact numbers where appropriate to aid you in caring for the person.  We will listen to your concerns and questions and respond to you in a way that you understand.

 

Click here to view the latest Wirral Carers Enews.

 

Your health & wellbeing

 

Getting help and support for yourself


Caring is very hard work, physically and emotionally. There are times when things are going well and times when things seem to get on top of you and you find it more difficult to cope as a carer. Some people find it easier than others to ask for help or to take up offers of support.

 

However, having someone else to help can give you benefits such as spending quality time with people close to you or having a break and doing something you enjoy.

The Wirral Council website has information on what help and support is available to you. You can also email the Central Advice and Duty Team at This email address is being protected from spambots. You need JavaScript enabled to view it. or call Tel: 0151 606 2006.

Flu jabs for carers

The seasonal flu vaccine is the best way to protect yourself and the person you care for from flu.

Carers are eligible to receive the seasonal flu vaccine free each winter.

If you are the main carer for an elderly or disabled person who may be put at risk if you fall ill, you should be offered a flu jab. This will be at your GP's discretion depending on the needs of the person you care for.

You should explain your concerns for the welfare of the person you’re looking after if you should fall ill and your GP will decide whether you need a flu jab based on this information.

Going into hospital

If you care for someone at home and need to go into hospital for an overnight stay or longer, the Integrated Care Co-ordination Team (ICCT) can give advice on what support could be available for the person you care for. Please contact your local ICCT (for adult referrals only)

West Wirral:  07766 368 114

Birkenhead: 07917 737 846

South Wirral: 07827 872 443

Wallasey: 07557 663 762

Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Decisions about their care


Making decisions about healthcare needs


Our processes respect the wishes of someone who is not able to give consent for healthcare decisions.  As a carer you may be concerned with ensuring the best interests of the person are considered when decisions are being made on their behalf.  

 

If you look after someone over the age of 16 it is possible that they may not be able to make some decisions for themselves about their healthcare and may need help with this process.

 

Some people may have capacity to make decisions about things in everyday life but not about other more complex decisions, or their capacity to make decisions can change from day to day. This may be because of dementia, a learning disability, a brain injury or reasons connected with mental illness or ill health, or because of medications or other substances that they may have taken.

We have processes in place to respect the wishes of someone who is no longer has capacity to give consent for healthcare decisions. You will be listened to and included in these discussions.

 

The Mental and Capacity Act (2005) allows a person to plan ahead for a time when they may not be able to make decisions themselves. It clarifies who can make decisions, in which situations, and how they should go about it.

The Mental Capacity Act asks:

1. Does the person have any mental impairment?

2. If so, does that prevent the person making the decision?


There are four more questions to ask to find out whether the person has capacity to make the decision:

  • Can they understand the information needed to make that decision?
  • Can they remember the information for long enough to make the decision?
  • Can they weigh up the consequences of deciding one way or another?
  • Can they communicate their decision? This may be by a nod or a blink, as well as by speech or by signing a form.


If you think the person you are caring for does not have capacity to make some decisions about their health, talk to the nurse, doctor or therapist at the consultation.

Further information is available at: www.nhs.uk/Conditions/social-care-and-support-guide/Pages/mental-capacity.aspx

A Lasting Power of Attorney (LPA) is a legal document which allows a person (who is 18 years or over and who has mental capacity) to choose other people to make decisions on their behalf should they ever lack the mental capacity to make decisions for themselves in the future.

 

The person/people chosen to make decisions are known as attorneys. An LPA can give the person you care for peace of mind because they will have someone they can trust to act on their behalf. It can be very useful for a carer to be an attorney, because this gives them more rights to make decisions for the person they care for.

 

Why a Lasting Power of Attorney (LPA) may be helpful

 

There are two types of LPA that are valid in England and Wales: Property and Financial LPA, and Personal Welfare LPA.

 

You can apply for a Lasting Power of Attorney at www.gov.uk/power-of-attorney/overview

 

If you have a Lasting Power of Attorney for the person you care for please show it and discuss it with a member of the healthcare team.

 

If you do not have a LPA for Personal welfare, we will still include you in the care planning for the person. You can share with us any expressed wishes the person may have.

 

Being a parent of the person you care for

 

Your health visitor or school nurse will offer you support and guide you to the services you and your child require.

 

If you want to speak to an adviser about support services for parent carers, you can contact Carers Direct on 0300 123 1053 from 9am to 8pm Monday to Friday, and 11am to 4pm at weekends (closed bank holidays). Or you can email your enquiry to Carers Direct, or use the textphone/minicom number 0300 123 1004.

Concerns about their care


If you are worried about the wellbeing of the person you care for


If you are worried about the person you are caring for, if their condition is worsening or they have a worrying symptom, you can seek help and advice from the healthcare team.

 

Contact the person’s Doctor/ GP in the first instance, or contact one of our services on the following numbers:

 

Out of hours advice for non-emergencies can be sought from NHS 111 service.

 

You can dial 111 speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess the problem or symptoms and immediately direct you to the best medical care for you.

 

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

 

Worried about the standard of care the person you care for is receiving


If you have questions or concerns about the care and treatment provided by our trust please speak to a member of the healthcare team as soon as possible. Alternatively you can contact the Patient Experience team on 0800 694 5530 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

If you have a concern about the care provided by social services or a care home you can contact the Central and Advice Duty Team  from Wirral Council on 0151 606 2006 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..


Complaining about the service the person you care for


If you wish to complain about the care provided to the person you care for at the trust, you can raise a concern or make a formal compliant on their behalf. You must have their consent to speak on their behalf or explain to us why the person receiving care cannot give consent at the time. The person receiving care will continue to receive all the appropriate care they need during and after this process.

 

To raise a concern or make a complaint you can contact the Patient Experience team on 0800 694 5530 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

If you wish to raise a concern or make a complaint about another service not provided by the trust speak to a member of staff from this service and ask for a complaint form.

Resources


Resources

 

Wirral Council - www.wirral.gov.uk/health-and-social-care/adult-social-care/support-carers/support-available-carers

Wirral Carers - www.wirralcarers.co.uk

Wirral Young Carers - www.wirralcarers.co.uk/young.html

Barnardos - www.barnardos.org.uk

Local offer Wirral - http://localofferwirral.org/

 

 

Last Updated: Friday, 23 December 2016 11:20

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